How do I cancel or reschedule an appointment?

Any appointment changes must be made at least 24 hours in advance through your dashboard or by emailing info@genefuel.co.uk.

What happens if I cancel with less than 24 hours notice?

Late cancellations with less than 24 hours' notice or missed appointments without prior notice will incur a £40 fee added to your subscription.

Appointment Policy

To ensure a smooth experience for all members, we kindly ask that any appointment changes are made with sufficient notice.

Cancellations or Rescheduling

If you need to change your appointment, please do so at least 24 hours in advance. You can update your booking through your dashboard or by contacting our team at info@genefuel.co.uk.

Late Cancellations or Missed Appointments

Appointments cancelled with less than 24 hours’ notice, or appointments missed without prior notice, will incur a £40 fee. This fee will be added to your subscription.

Unexpected Situations

We understand that unexpected situations can arise. If something urgent occurs, please contact us as soon as possible and we will always aim to help where we can.